Make a Complaint
If you are unhappy with any aspect of the service you have received, please contact us straightaway and we will do our best to correct things.
How to make a Complaint
You can contact our Resident Engagement Manager, Katie via 01790 754219 then option 3 or via customerservice@lrha.co.uk. If the issue can’t be fixed with prompt action, then a formal complaint can be registered.
The complaints process has two stages to it, once you are satisfied with the outcome, we will mutually agree to close the complaint.
The Housing Ombudsman Service are responsible for the regulation of social housing landlords such as Lincs Rural, and you can contact them directly during the complaint process via telephone on 0300 111 3000 or visiting their website below.
Log a complaint here
You can make a complaint using the form below
Our Complaints Procedure
Document downloads
The Make Things Right Campaign
LRHA are supportive of the government’s Make Things Right campaign. To read more about it, click this link Social Housing Complaints – If you’re unhappy with the service from your social housing provider, make it right.