Our Team

LRHA has a dedicated team that strive to make a difference for our residents and rural communities. In 2025 the team successfully achieved Investors in People Platinum.

Rachael Fullwood

Chief Executive

Responsible for leading, shaping and developing the organisation, ensuring organisational effectiveness, resident satisfaction, regulatory & legislative compliance, and ensuring that the strategic corporate objectives are translated from policy into practice. Ensuring the strong resident focus through highest quality services for residents coupled with the highest standards of performance in financial management, probity, and people management.

Michelle Turner

Deputy Chief Executive & Company Secretary

Leadership of the financial team and undertaking the long term strategic planning that safeguards the Association’s assets. Managing the financial accounting, monitoring and reporting systems.

Andy Haime

Head of Operations

Provides support to the Chief Executive through the management of daily operational activities. Assists with the delivery of the corporate strategy objectives and ensuring a customer focused service is given to all residents.

Sam Riggall

Executive & Governance Assistant

Provision of efficient and effective secretarial and administrative support to meet the needs of the Leadership Team in managing systems and procedures.

Lee Hynes

Executive Support

Provides the high quality customer service experience to all residents and stakeholders that make contact with the Association via email, website or telephone each day.

Jane Allewell

Executive Support

Provides the high quality customer service experience to all residents and stakeholders that make contact with the Association via email, website or telephone each day.

Olivia Jacklin

Communications Specialist

Ensures effective communication takes place through a variety of formats, including the management of the website, social media and newsletters.

Marji Scott

Income Manager

Provides the daily finance services such as rent payments and service charges for tenants. Assists the Head of Finance in all areas of finance activities.

Helen Sorby

Finance Officer

Assists with the day to day financial services such as managing the purchase ledger and producing the management accounts. Assists the Head of Finance in all areas of finance activities.

Katie Taylor

Resident Engagement Manager

Has responsibility for all of the new lettings and managing the needs and enquiries of existing residents. Providing support and advice on a range of matters including adaptations, safeguarding issues, rents, welfare benefits and household finances.

Leeanne Muntukuri

Resident Engagement Assistant

Assists the Resident Engagement Manager, ensuring an efficient and high quality service is delivered to our residents.

Sam Jarvis

Communication Specialist & Resident Engagement Assistant

Ensures effective communication takes place through a variety of formats, including the management of the website, social media and newsletters. Assists the Resident Engagement Manager, ensuring an efficient and high quality service is delivered to our residents.

Keyleigh Fountain

Housing Repairs Officer

Assists the Head of Operations with the maintenance of the property portfolio, ensuring an efficient and high quality service is delivered to our residents.

Trudi Wood

Operations Support

Provides administrative support to the Operations Team including Resident Engagement.

Alan Bailey

Property Maintenance Officer

Responsible for the delivery of the planned maintenance programme, pre and post-inspection of investment work for the property portfolio. Organises the assessment and remedial works for disrepair issues, additionally is responsible for the grounds maintenance of LRHA’s developments.