Resident's policies & documents
Here you’ll find all the helpful policies and documents you might need during your stay with us. We’ve made everything simple and easy to access, so you always feel informed and supported as a resident.
Adaptations Policy
Allocations & Lettings Policy
Anti-Bribery and Corruption Policy
Anti-Social Behaviour Policy
Complaints Policy
Customer Service Standards
Decent Home Standard
Decent Home Standard Statement
Domestic Abuse Policy
Garages Parking Areas and Driveways Policy Statement
Health & Safety Policy
Invasive Plant Species Policy Statement
LRHA Communications Charter
Mutual Exchange Policy
People Charter 2025
Policy Statement for Garden Sheds
Policy Statement for Integrated Ovens
Property Condition & Lettable Standards
Recharge Policy
Rent and Service Charge Setting Policy
Resident Communication Improvement Plan
Resident Engagement Volunteer Code of Conduct
Resident Handbook
Resident Journey
Resident Support Fund Policy
Safeguarding Policy
Service Recovery Flow Chart
Shared Ownership Policy
Statement on Log Burners
Together with Tenants Charter
Tree Management Policy