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Documents & Policies

Resident's Policies & Documents

Here you’ll find all the helpful policies and documents you might need during your stay with us. We’ve made everything simple and easy to access, so you always feel informed and supported as a resident.
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Customer Service and Communication

Communications Charter
Customer Service Standards
Resident Communication Improvement Plan
Together with Tenants Charter

Corporate Policies

Anti-Bribery and Corruption Policy
Decent Home Standard Statement
Health & Safety Policy
People Charter 2025

Support

Adaptations Policy
Domestic Abuse Policy
Resident Support Fund Policy
Safeguarding Policy
Vulnerable Residents Policy & Procedure

Resident Engagement

Resident Engagement Volunteer Code of Conduct

Complaints

Complaints Policy
Disrepair Policy and Procedure
Service Recovery Flow Chart

Tenancy

Allocations & Lettings Policy
Anti-Social Behaviour Policy
Garages Parking Areas and Driveways Policy Statement
Invasive Plant Species Policy Statement
Mutual Exchange Policy
Policy Statement for Garden Sheds
Policy Statement for Integrated Ovens
Property Condition & Lettable Standards
Recharge Policy
Rent and Service Charge Setting Policy
Resident Handbook
Resident Journey
Shared Ownership Policy
Starter Tenancy and Appeals Policy
Statement on Log Burners
Tenancies Policy
Tree Management Policy