Social Tenants Access to Information Requirement Scheme

You can find out everything you want to know about LRHA on our website.

• Senior staff names and roles are outlined here
• Our organisational structure is located here
• Our governance arrangements are outlined here
• Our decision-making processes and policies are available here
• Our complaints procedure fully explains how we prioritise complaints, it can be found here
• We’ve developed a resident group who are working to develop into resident scrutiny panel. You can find their meeting notes here
• If applicable, we will share information on resident consultations directly with residents affected

• We publish information on our spending, grants, and service charge income within our financial statements. These are updated annually and can be found here
• Additionally, we publish a resident friendly report as part of the calendar, you can find previous editions here
• Rent statements are printed and posted to all residents twice a year, you can also request one from our Rents Team at any time. When introduced, LRHA residents will be able to view a copy of their statement and any services charges online via the Rubixx Resident Portal

• You can access a summary, and full downloadable version, of our Business Plan here
• You can access our Corporate Plan here
• You can find updates on our maintenance projects by selecting from the following topics
  • Disrepair claims
  • Damp, mould and condensation
  • Planned Investment Programme
  • Asset Management Plan (in development)
• You can find updates on our climate responsibility projects by selecting the links below
  • ESG Report
  • Excess Cold and Heat
  • Current and planned EPC Information
  • Stock Profile
  • Powering Greener Homes

We publish updates on our performance here

• Inspections outcomes: The Housing Ombudsman Service publish their decisions on any cases investigated on their website as part of their commitment to being open and transparent
• Performance reviews and evaluation reports: we publish this information on our Financial Statements page.
• Tenant Satisfaction Measures (TSMs): our TSM results are published here
• Media releases: LRHA's latest news can be found here
• Support for Residents: LRHA provides support to residents via the Resident Support Fund to help them sustain their tenancies and purchase essentials when they are struggling and have no where else to turn.
• Complaint metrics: Our Complaints & Feedback page provides details on how to make a complaint - it also includes the following:
  • Self-Assessment of Compliance with the Complaints Handling Code
  • Complaints: Annual Performance and Service Improvement Report
• Information request data: we do not yet have any data to report & we will publish when we have some
• Information request responses: we do not yet have any responses to publish, and are reviewing how we might share this information in future & we will publish when we have some
• Health and safety performance and assessments
• Repairs and maintenance work

• Description of services: LRHA is a social housing provider, our About Us Page details LRHA's purpose and priorities
• Advice and Guidance for Residents: our Information for Residents and Our Support for You pages contain detailed advice and guidance for residents.

• Information held in registers required by law: Our Building Safety Page contains building safety information for specific buildings.
• Other lists and registers relating to the management of social housing

This area links to the polices section of the website and contains our decision-making policies as well as our policies relating to the management of social housing that impact/affect residents.